Customer focused approach
Managing Your Tenancy
As a landlord you may face a number of issues from rent arrears to repairs. Whatever it may be, you need to act in accordance with legislation. Following the rules and managing your relationship effectively with tenants will help prevent arrears and encourage constructive behaviour.
Managing your relationship effectively will help prevent arrears and encourage constructive behaviour. NLA Rent Protect gives you peace of mind that you won’t lose out if your tenant can no longer pay the rent. NLA Rent on Time allows landlords to plan and manage their investment, without worrying about the cash flow. Try having an induction meeting with new tenants, talking through issues relating to the property and generally opening up lines of communication. It’s an opportunity for you to demonstrate to the tenant that you have a customer focussed approach and encourage mutual respect.
Complex situations will inevitably arise and first time landlords are less likely to be able to draw from experience. Some of the harder situations can be around grey areas such as tenants being untidy, noisy, moving extra people in or not reporting maintenance issues. You should have a clear written Tenancy Agreement. Try to establish the facts by investigating and gathering evidence. Set clear boundaries and explain the consequence of unacceptable behaviour. Taking time to listen to tenants, build up trust and find out what is going on can be invaluable. Good record keeping is essential! For advice on landlord-tenant issues you can contact our Telephone Advice Line.
We know that sourcing a new supplier can be a time consuming task, which is why the NLA works with a number of companies that provide products and services specifically for landlords. Refer to our Recognised Supplier page.